Policies, Terms and Conditions

By placing a reservation with Byers Limousine Service you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Byers Limousine Service, if not paying in cash, to charge your credit card in full plus 4% admin fee for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached.

Credit Card/Voucher Presentation to Chauffeur

All Clients are required to present their credit card used for reserving a vehicle to their chauffeur at pick-up with the actual, physical credit card provided at time of booking for imprints and signatures. One imprint will be taken for each transaction placed on the credit card as well as one in case of incidentals unless a signed 3rd party authorization with required documents has been placed on file with Byers Limousine prior to date of service.

Alternatively, a corporate account or individual account may be activated as long as all required documents are received, reviewed and accepted by Byers Limousine Service prior to date of service indicating both parties accept the terms and conditions of such account and credit. This policy is in-line with similar practices of other types of car rental agencies and hotels.

Airport Arrival Transfer Wait Time

Byers Limousine will arrive at the airport 1/4 hour after ETA for Domestic Arrivals and 3/4 hour after ETA for International Arrivals requiring Customs Clearance. Byers Limousine provides up to 15 minutes of free wait time on each Airport Arrival Transfer for you to deplane, obtain your luggage and clear customs, if required. If you do not meet your chauffeur or call us within allotted timeframe of your planes arrival we will consider you a "no-show" and will be charged in full for the reservation. For wait time charges see below, Rates & Billing Section.

Update of Airport Transfer Flight Arrival Times

Byers Limousine Service updates all flight arrival times when a correct flight number is provided, but the update is only as reliable as the information we are provided by the Airline or Airport.

Point to Point Transfers

Byers Limousine provides up to a 10 minute grace period at pick-up; before wait time charges apply at the hourly rate of the vehicle plus gratuity billed in 15 minute increments. Point to Point Transfers include all Return Airport Transfers, Cruise Port Transfers, Point A to Point B Transfers and all non-hourly reservations plus gratuity.

Hourly Reservations and Posted Minimums

Hourly orders are billed the number of hours you ordered the vehicle for; then in 15 minute increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept on an order, not what you will be billed for. Reductions in the amount of time ordered are not permitted once an order is confirmed.

No-Show Policy

On all reservations you will be considered a no-show at 60 minutes past your scheduled pick-up time; if you have not met your chauffeur or contacted us by phone, you will be charged in full plus 4% admin fee for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Byers Limousine by phone.

Cancellation Policy

Rather than forego your deposit, a reschedule of your event is admissible under certain circumstances. For more information view our Reschedule Policy below.

Cancellations are accepted by phone only and upon written confirmation of the receipt of such cancellation between all parties involved.

U.S. & CDN Airport Arrivals & Departure Transfers: Byers Limousine Service requires that cancellations be received no less than 72 hours prior to pick-up time (Sedan or Stretch) with the exception of Friday afternoon thru Sunday morning (with Stretched Limousine) where 30 day notice is required.

Roundtrip Orders must be cancelled as 2 separate orders.

U.S. & CDN Weddings, Wedding Shuttles and Prom/Graduation Services: Byers Limousine Service requires that cancellations be received no less than 90 days prior to pick-up time.

U.S. & CDN Hourly Charters & Tours: Byers Limousine Service requires that cancellations be received no less than 30 days prior to pick-up time.

Int'l. Reservations (Outside US/Canada): Byers Limousine Service requires that cancellations be received no less than 30 days prior to pick-up time.

Roundtrip orders must be cancelled as 2 separate orders

If you fail to cancel by the prescribed time frames prior to your pick-up time you will be charged in full for the order.

All Deposits are non-refundable; even if you cancel within the prescribed time frame. The balance in full will be due should you fail to cancel by the prescribed time frame or no-show at pick-up. If you cancel by the prescribed time frame the balance due is waived.

Change Policy

Byers Limousine will confirm all services with clients a minimum of 5 business days prior to the actual reservation. Byers Limousine requires that all changes to times and locations be received by phone (changes cannot be made with drivers) at least 5 days prior to pick-up for US/CDN Orders; 7 days for Int'l. Orders & are subject to availability. If, a change cannot be accommodated & results in a cancellation you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted once an order is confirmed.

Tours, Specials and Package Orders are NOT permitted to be changed to standard hourly reservations once confirmed.

Re-schedule Policy

Re-scheduling of an event is subject to a $150 admin fee per vehicle plus an additional 25% non-refundable deposit on the remaining unpaid balance due to reschedule. If your deposit is transferred, the new date for service must be within 365 days of original date of service or will be considered a cancellation. No date changes, transfers of deposits or cancellations will be accepted less than 90 days for wedding, wedding shuttles, proms and graduations and 30 days for all other services prior to your rental date. If so, full payment is required and will be enforced to the full extent of the law.

Vehicle Request Policy

Byers Limousine Service reserves the right to upgrade a vehicle request to accommodate a client's reservation at no charge to the client if deemed necessary by Byers Limousine or its Affiliates. Byers Limousine cannot guarantee specific vehicle colour requests; however your preference will be noted at booking upon request.

Vehicles cannot be loaded beyond seating capacity. Vehicle capacity is based on average sized adults. For utmost comfort, BLS recommends that you do not fill the vehicle to capacity.

Rates & Billing

All Rates are subject to audit after order completion; to include actual tolls, parking fees, addt'l stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in 15 minute increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept on an order, not what you will be billed for.

Overtime will apply after the first 15 minutes of prearranged time described on the Itinerary as the drop-off time & will apply to runs extended due to in-climate weather and/or traffic congestion, which is beyond control of Byers Limousine Service.

Byers Limousine Service rates are billed, including applicable fees, taxes and gratuity.

Tipping & Gratuities

Byers Limousine reserves the right to add a mandatory 15% gratuity but not less than $40 to all services provided under 8 hours in duration. Services over 8 hours in duration will be charged as follows; the first 8 hour rates will be charged at 15% gratuity and the remainder of time to be billed at a gratuity rate of 20% based on current fares for service at the time of booking. Byers Limousine reserves the right to charge a flat rate for large groups over 19 passengers, long-distance, late night & holiday rates at 20% gratuity. If you feel you would like to provide an additional gratuity it is at your sole discretion. If you choose to provide an additional cash gratuity; it is only in addition to the gratuity you have already paid for. You will not receive a full or partial refund for the mandatory gratuity billed by providing a cash tip to the chauffeur.

If you feel that the service does not reflect the rate of gratuity charged, you must contact the office in writing within 72 hours of the provided service, explaining why the rate charged is incorrect for the service level provided, and we will refund the difference once we investigate in your favour.

Surcharges

All out of pocket charges, including, but not limited to; road tolls, parking, unforeseen fuel price increases, airport fees and carts will be billed to the client.

Fuel surcharges may be added to the quoted price of reservations if the pump price of regular fuel increases by $0.15/litre after the time of reservation. The fuel surcharge for a typical rental ranges from $10 to 20 depending on distance travelled and vehicle chosen during rental period. If the price of fuel decreases back to within the $0.15/litre after confirmation of the service has been made, Byers Limousine Service will return any fuel surcharges applied.

Payment Methods

Byers Limousine Service accepts Cash, Visa, MasterCard, American Express, Money Orders, PayPal & E-mail Money Transfers for payments made 30 days prior to date of service.

Balance payable is due at initial pickup location by Cash only unless confirmed by Byers Limousine Service in writing at time of confirmation only.

Requests to change Payment type will be subject to an additional 4% admin fee.

All charges, other than initial deposit, including gratuities billed to your credit card/account will incur a 4% admin fee.

Credit Cards will be pre-authorized for damage deposits or un-paid amounts prior to pick-up time. The Credit Card provided at booking must be present with cardholder at pick-up unless a Signed 3rd Party Authorization with required documents has been placed on file and approved by Byers Limousine prior to pick-up or a Corporate Account has been activated and all required documents received.

Request to Switch Credit Cards, once a card has been charged are subject to an addt'l. 8% admin fee.

Any delays or additions that extend the agreed finish time will incur full overtime rates plus HST and gratuity on such amounts per the policies of Byers Limousine Service and must be paid at the end of the run. Any charges by credit card of these additions and/or overtime must be approved prior to the completion of the rental with Byers Limousine Service's Office Manager.

Non-Refundable Deposit Policy

Byers Limousine Service requires a non-refundable deposit for you to reserve services and vehicles. A 25% non-refundable deposit is required for evening, wedding and all other services except proms and graduations, when a 50% non-refundable deposit is required. When a limousine reservation is confirmed, the requested vehicle is taken off the market. This will prevent Byers Limousine Service or it's Affiliates from accepting any new reservations for the specified vehicle during your requested timeframe.

Affiliate Service Policy

Byers Limousine Service utilizes, at its own discretion, Affiliates to provide Limousine and Ground Transportation services as requested by our clients.

Vehicle Images

Vehicles Images listed on the Byers Limousine websites are of our fleet yet may differ from vehicle availability on date of service; all Byers Limousine Affiliated vehicles are late model and impeccably maintained.

Lost or Damaged Items

Byers Limousine Service and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Byers Limousine reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 15% Chauffeur gratuity.

Byers Limousine, its Affiliates and all Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so.

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

Byers Limousine Service and its Affiliates are not responsible for acts of God, Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, etc.

Byers Limousine Service regularly maintains all vehicles and will not be held liable in the event of mechanical breakdown & will only be responsible for making up lost time on a mutually agreed upon time and/or date. Rates for partial or complete refund will be based on the amount of actual time & services rendered.

Vehicle Cleaning/Damages

Byers Limousine reserves the right to limit the amount of beverage and food consumption in our vehicles. Although a cleaning fee and policy are in effect, Byers Limousine reserves the right to invoke a sanitation charge for cleaning of soiled carpets, fabrics, damages, etc and inclusive of removal of garbage if necessary. In order to eliminate any potential cleaning fees, Byers Limousine enforces a "Carry On, Carry Out" policy. This means that if you bring beverages and food trays onboard, you are required to remove all items at the end of the run. Please leave the vehicles in the same condition at the end of the run as when you first enter the vehicles.

The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness/Smoking (minimum $300 cleaning fee), Excessive Alcohol Spillage/Food (minimum $100 cleaning fee), Broken Glassware (minimum $5 per, up to replacement of set), Burns (repair, up to replacement), Upholstery Tears (repair, up to replacement), Electronics/Stereo/Speakers (repair, up to replacement), any Interior Bar/Tint/Ceiling Scratch (repair, up to replacement), and/or Exterior damages including Opening a Car Door into another Vehicle or Stationary Object (repair, up to replacement), etc.

Emergency exits are not to be tampered with. If tampered with, a minimum $300 fine will be applied to your contract.

Privacy Policy

Byers Limousine Service and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties.

Byers Limousine Service reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

All chauffeurs sign a privacy policy that impedes them from discussing personal details with any third party.

Due to safety concerns, handbags are not permitted within the passenger cabin. Byers Limousine Service and it's affiliates reserves the right to search all handbags entering the passenger compartment to ensure the safety of all passengers and our staff. To avoid any issues, clients can store their handbags with the driver or in the trunk and retrieve upon exiting the vehicle. Refusal to allow a search may result in the removal of the handbag or such passenger not being allowed to board. No refund will be issued as per our terms of payment policy.

Privacy Divider Policy

No smoking or narcotic use is allowed in our vehicles at any time. For the safety of all involved, backpacks and large bags are not allowed inside the limo, and are subject to search. Failure to comply will result in refusal to gain entry into our vehicles and /or immediate termination of the rental with full payment still due. Due to the consumption of alcohol (which is illegal; drinking out of residence) we have had to enforce the rule of the divider "down" policy in order to protect our investments from damages by those who do not respect our vehicles. To ensure complete control over this issue the dividers in our stretch limos will be kept locked in the "down" position at all times. Disregarding this rule will result in immediate termination of the service. We understand that this could be an inconvenience to you but should not as our chauffeurs will use discretion and respect your privacy. All chauffeurs sign a privacy policy that impedes them from discussing personal details with any third party. As long as our clients do not plan to engage in any illegal conduct, the professionalism and discretion of our drivers will reduce this inconvenience to a minimum. We kindly ask that you do not insist on having things differently.

Termination of any reservation by Byers Limousine or its Affiliates

Byers Limousine Service reserves the right to terminate any reservation without refund, if the Chauffeur or the Byers Limousine Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Chauffeur or the mode of transportation or the Renter/and/or Party of the Renter in danger of injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal material and/or substance, this service will be canceled without refund. Byers Limousine further reserves the right to refuse service in its sole discretion. This is without exception.

Price Match Policy

Byers Limousine will match local competitor's quoted, advertised price for identical vehicle, service and package offered within 15 days of initial reservation with Byers Limousine Service.

Byers Limousine reserves the right to verify that the competitor is a licensed service provider located in the same geographical area, that the quoted pricing is valid, and that the price is for identical vehicle, service and package, and is available through the competitor's service on the same date as requested. The competitor's offer must be in effect at the time of the Price Match request and the written quote must pertain to the same geographic area. Byers Limousine Price Match Policy excludes competitor club, multiple or wholesale purchase discounts, limited quantity offers, after-rebate or coupon discounted prices, auction website prices and/or discounts for "cash" purchases. This offer applies to the purchase price of the actual services only, and does not apply to add-on related services such as delivery, gratuities, food, beverage or keepsake agreements, surcharges, special credit or financing terms. This program may be amended or discontinued at any time without notice.

To request a Price Match: Price Match requests must include a written quote from a Byers Limousine competitor within 15 days of reserving a Byers Limousine. The Contract Holder must contact Byers' office and speak with a service representative and bring in, fax or e-mail the local competitor's current price quote or advertisement showing a lower price for the identical service, package, and vehicle and the original signed contract. If the request qualifies, the contractual agreement will be deducted or refunded the difference in price.

Rate Changes

Byers Limousine and its Affiliates reserve the right to change rates at any time without notice.